Privacy Policy

This privacy policy sets out how Red Helix uses and protects any information that you give to Red Helix when you use this web site.

Red Helix is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this web site, you can be assured that it will only be used in accordance with this privacy statement.

Red Helix may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 19th July 2022.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as post code, preferences and technology interests
• Other information relevant to customer surveys and special offers and our annual Christmas charity donation nominations.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular, for the following reasons:

Internal record keeping

• We may use the information to improve our products and services
• We may periodically send promotional emails about new products, services, special offers or other information which we think you may find interesting using the email address you have provided
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the web site according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Google Analytics to identify which pages are being used. This helps us analyse data about web page traffic and improve our web site in order to tailor it to customer needs. Whilst me make efforts to protect site visitor data, we cannot rule out instances of personal data the user chooses to input to our site being inadvertently visible to Google, either in, or outside of the UK, due to the way in which Google collects and stores web site analytics data. You can download an opt-out browser plugin from Google to prevent your data from being used by Google Analytics: https://tools.google.com/dlpage/gaoptout?hl=en

We also use cookies from our marketing tool, ClickDimensions. This enables us to monitor how people use our web site after clicking a trackable link in one of our marketing emails, and in some cases, it can identify a person whose basic data is stored in our CRM System when they visit our web site. If you have received a marketing email from us, and would prefer that we are not able to identify you when you visit our web site, we recommend that you clear your browser cookies. You can also opt out from receiving future emails from us by clicking the unsubscribe link in the footer of our emails and following the instruction to easily unsubscribe. Or, you can also request that we unsubscribe you from receiving our marketing emails by emailing us at [email protected]

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Some web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the web site.

Cookies we store

Links to other websites

Our website may contain links to other web sites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the web site, leave the checkbox unchecked for the field ” I am happy for Red Helix to keep me up to date with industry news, marketing and special offers”.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us, emailing at [email protected] or by clicking the unsubscribe link found in the footer of our marketing emails and following the instruction to easily unsubscribe.

We are a business to business company and will occasionally purchase or lease contact lists from data list providers. In instances where we have processed your data from such a list, we will only market to you on the basis of Legitimate Interest. We send emails with knowledge-based resources, offers, event/webinar invitations, and questionnaires and each marketing email closes with a clear method to immediately unsubscribe from receiving future marketing emails.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to: The Data Protection Officer, Red Helix, Phoenix House, Smeaton Close, Rabans Lane, Aylesbury, Buckinghamshire, HP19 8UW.

Please note Red Helix sells, integrates, manages and supports products, solutions, and services manufactured by other organisations. If you engage with Red Helix regarding a requirement or interest, at times it may become appropriate for Red Helix to provide your contact details and requirements to the vendor aligned to your requirements. This is for the purposes of aligning your requirements to Red Helix and to help reduce the chances of you being contacted by multiple sources regarding your requirements or interest.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.